General Ordering and Shipping Policies
All orders are final and cannot be cancelled or changed after they are placed. We submit orders directly to our fulfillment center, so they can get processed immediately and shipped out to you as soon as possible. For this reason we cannot make cancellations or changes. Please check you order carefully before you submit it.
Returns and Exchanges
Angels and Tomboys products are final sale and not returnable. Shipping charges are non-refundable.
In the occasion your order arrives damaged or incorrect. Shoot us an email and our customer service department will happily assist you firstname.lastname@example.org). It’s unlikely, but possible, that a bottle might leak or your package may get damaged during shipment, but don't worry, we're here to help! Please be sure to contact us within 3 business days of receiving your package. To expedite the replacement process, please send along a picture of your damaged package or incorrect item(s).
Sometimes a product is available at the time you place your order, but then becomes out-of-stock by the time your order is received. We will notify you in this rare case.
Under normal circumstances, orders will ship within 2-3 business days. If the product you ordered is out of stock, please allow additional time for shipping. Please note that this is the time it takes for your order to leave our warehouse, not the amount of time it takes to be delivered to your door. You will receive an email when your order ships out with complete tracking information. Processing times are subject to change based on order volume and changes and or delays will be posted on the website. Also you may expect increased processing time during sales and/or holiday promos. Processing times average 10-14 days during those busy times/events.
Shipping fees are calculated by the carrier and passed directly on to you. We do not add any handling or administrative fees to the shipping costs. What you pay is exactly what we pay to the carrier. We cannot be held responsible for any theft or damage that occurs if your package is delivered when you are not home. Customers are responsible for any shipping or handling charges that are incurred if a package is refused or returned because no one was able to accept it. Customers are also responsible for paying a reship fee if a shipping address is entered incorrectly.
Additional Shipping Charges
You are responsible for any additional fees charged by the shipping carrier for address corrections. These fees are charged when packages are missing suite numbers, addresses contain typos including zipcode errors, or contain any other incorrect information that is missing or inaccurately supplied by the customer within the "ship to" area of the order form.
International Customers and Brokerage/Customs Fees
International customers are responsible for any and all customs duties, taxes, and brokerage fees that a shipment may incur. We are not able to determine the amount of these fees before shipping to you. Any shipment returned to us due to rejection by customs will not be refunded. Please familiarize yourself with your country's import restrictions/requirements prior to placing you order.