General Ordering and Shipping Policies

Processing Time

Under normal circumstances, orders will ship within 2-3 business days. If the product you ordered is out of stock, please allow additional time for shipping. Please note that this is the time it takes for your order to leave our warehouse, not the amount of time it takes to be delivered to your door. You will receive an email when your order ships out with complete tracking information. Processing times are subject to change based on order volume and changes and or delays will be posted on the website. Also you may expect increased processing time during sales and/or holiday promos. Processing times average 10-14 days during those busy times/events.

 

Shipping Fees

We cannot be held responsible for any theft or damage that occurs if your package is delivered when you are not home. Customers are responsible for any shipping or handling charges that are incurred if a package is refused or returned because no one was able to accept it. Customers are also responsible for paying a re-ship fee if a shipping address is entered incorrectly.

 

Shipping Fees

Charged when packages are missing suite numbers, addresses contain typos including zip code errors, or contain any other incorrect information that is missing or inaccurately supplied by the customer within the "ship to" area of the order form.

 

International Customers and Brokerage/Customs Fees

International customers are responsible for any and all customs duties, taxes, and brokerage fees that a shipment may incur. We are not able to determine the amount of these fees before shipping to you. Any shipment returned to us due to rejection by customs will not be refunded. Please familiarize yourself with your country's import restrictions/requirements prior to placing you order.